Delete Your Account
Request account deletion and data removal from LoopTech and PureDrop
How to Request Account Deletion
To request deletion of your account and associated data, please contact us using one of the following methods:
đ§ Email
Send an email to info@looptech.com.np with the subject "Account Deletion Request"
Include the following information:
- Your registered email address
- Full name associated with the account
- Reason for account deletion (optional)
- Confirmation that you want to permanently delete your account
đą WhatsApp
Message us at +977 9808434126
Please provide the same information as listed above for email requests.
What Data Will Be Deleted
When you request account deletion, we will permanently remove the following data:
- Account Information: Email address, name, and profile details
- Subscription Data: Email subscription preferences and notification settings
- Communication History: Support tickets, emails, and chat conversations
- Usage Data: Website analytics and interaction data associated with your account
- Preferences: Any saved settings, preferences, or customizations
Data Retention Policy
We retain certain data for specific periods as required by law or for legitimate business purposes:
- Financial Records: 7 years (as required by Nepalese tax law)
- Legal Compliance: Data may be retained longer if required for legal proceedings or regulatory compliance
- Anonymized Analytics: Aggregated, non-personal data may be retained for business analytics
Processing Timeline
Account deletion requests are processed within:
- Initial Response: 24-48 hours
- Complete Deletion: 7-14 business days
- Confirmation: You will receive email confirmation once deletion is complete
Important Considerations
â ī¸ Permanent Action
Account deletion is permanent and cannot be undone. Once deleted, you will not be able to recover any data or reactivate your account.
âšī¸ Alternative Options
If you're experiencing issues with our services, consider these alternatives before deleting your account:
- Contact our support team for assistance
- Update your notification preferences
- Unsubscribe from specific communications
Contact Information
If you have questions about account deletion or our data practices, please contact us:
Email: info@looptech.com.np
General Support: info@looptech.com.np
WhatsApp: +977 9808434126
Address: Bhaktapur, Nepal